This research characterizes user engagement of approximately 3,000,000 news postings of 53 news outlets and 50,000,000 associated user comments during 8 months on 5 social media platforms (i.e. Facebook, Instagram, Twitter, YouTube, and Reddit). We investigate the effect of sentiments and topics on user engagement across four levels of user engagement expressions (i.e. views, likes,…… Continue reading What Really Matters?: Characterizing and Predicting User Engagement of News Postings Using Multiple Platforms, Sentiments, and Topics
Category: Customer segmentation
Measuring 9 emotions of news posts from 8 news organizations across 4 social media platforms for 8 months
Using Plutchik’s wheel of emotions framework, we identify the emotional content of 133,487 social media posts and the audience’s emotional engagement expressed in 2,824,162 comments on those posts. We measure nine emotions (anger, anticipation, anxiety, disgust, joy, fear, sadness, surprise, trust) and two sentiments (positive and negative) using two extraction resources (EmoLex, LIWC) for eight…… Continue reading Measuring 9 emotions of news posts from 8 news organizations across 4 social media platforms for 8 months
Detecting Pain Points from User-Generated Social Media Posts Using Machine Learning
Artificial intelligence, particularly machine learning, carries high potential to automatically detect customers’ pain points, which is a particular concern the customer expresses that the company can address. However, unstructured data scattered across social media make detection a nontrivial task. Thus, to help firms gain deeper insights into customers’ pain points, the authors experiment with and…… Continue reading Detecting Pain Points from User-Generated Social Media Posts Using Machine Learning
Geographic Mobility and Market Segmentation
Introduction and the Research Problem Alan R. Andreasen proposed a study titled “Geographic Mobility and Market Segmentation,” published in the Journal of Marketing Research in 1966. The study highlights the value of geographic mobility as a dimension for consumer market segmentation. Besides, the author discusses a tentative theory related to geographic mobility and shows evidence…… Continue reading Geographic Mobility and Market Segmentation
Customer Data Mining for Lifestyle Segmentation
Introduction and the Research Problem V.L. Migueis, A.S. Camanho, and Joao Falcao e Cunha proposed a study titled “Customer Data Mining for Lifestyle Segmentation” published in the Journal of Expert Systems with Applications, published by Elsevier in 2012. The study discusses that maintaining a good relationship with the customer base ensures companies gain a competitive…… Continue reading Customer Data Mining for Lifestyle Segmentation
What Happened to Strategic Segmentation?
Introduction and the Research Problem Angus Jenkinson proposed a study titled “What happened to strategic segmentation?” published in the Journal of Direct, Data and Digital Market Practice in 2009. The study discusses segmentation performed from descriptive, predictive, and operational analysis presents the gold standard for a market analysis for marketers. The author highlights that 20…… Continue reading What Happened to Strategic Segmentation?
Market Segmentation – A Response to Retail Innovation
Introduction and the Research Problem David L. Appel conducted a study titled “Market Segmentation- A Response to Retail Innovation” published in the Journal of Marketing by Sage Publication in 1970. The study investigates how innovative institutions disrupt the current patterns of market segmentation. In addition, the author highlights that very little is known about market…… Continue reading Market Segmentation – A Response to Retail Innovation
Combining Discrete And Continuous Representations Of Preference Heterogeneity: A Latent Class Approach
In this article, we will be reviewing a research paper, titled: Combining Discrete and Continuous Representations of Preference Heterogeneity: A Latent Class Approach. Possible methods to incorporate variability in leisure requirements are examined in this research paper. The focus of the paper is on finding alternative methods to incorporate heterogeneity in recreational demand. The researchers…… Continue reading Combining Discrete And Continuous Representations Of Preference Heterogeneity: A Latent Class Approach
Customer Segmentation Based on Buying and Returning Behaviour
In this article, we will be reviewing a research paper, titled: ‘Customer segmentation based on buying and returning behaviour’. The focus of this research paper is based on two aspects, which are: To determine if a general-purpose strategy conforms to the clothing businesses that involve e-commerce To properly assess for certain if customer rates of…… Continue reading Customer Segmentation Based on Buying and Returning Behaviour
Approaches to Customer Segmentation
Research Problem Bruce Cooil, Lerzan Aksoy, and Timothy L. Keiningham proposed a study titled “Approaches to Customer Segmentation” published in the Journal of Relationship Marketing in 2008. The study focuses on how a multi-national firm has developed effective segmentation strategies and gained a conceptual understanding of how inventive and novel approaches can provide more value.…… Continue reading Approaches to Customer Segmentation