For our forthcoming book, “Understanding Audiences, Customers, and Users via Analytics”, we have three personas that we used to focus the book’s content: one designer, one professor, and one industry researcher. Mary is a senior user experience designer who wants her organization to use analytics for several major projects. She is familiar with some analytics…… Continue reading Personas for our forthcoming book, “Understanding Audiences, Customers, and Users via Analytics”
Category: E-commerce
Analytics Systems are Sporadic Use but Constant Collection
Analytics systems are information services that are used to analyze and interpret data to gain insights, identify patterns, and support decision-making processes. Analytics systems are one of the unique information services that are a combination of sporadic use but require constant data collection. Sporadic or occasional use information systems are information services that are used…… Continue reading Analytics Systems are Sporadic Use but Constant Collection
Will They Take This Offer? A Machine Learning Price Elasticity Model for Predicting Upselling Acceptance of Premium Airline Seating
Employing customer information from one of the world’s largest airline companies, we develop a price elasticity model (PREM) using machine learning to identify customers likely to purchase an upgrade offer from economy to premium class and predict a customer’s acceptable price range. A simulation of 64.3 million flight bookings and 14.1 million email offers over three years…… Continue reading Will They Take This Offer? A Machine Learning Price Elasticity Model for Predicting Upselling Acceptance of Premium Airline Seating
Comparison of Google Analytics and SimilarWeb for Web Analytics
Approaches to collecting website analytics data can be grouped by the focus of data collection efforts, resulting in the emergence of three general methodologies, namely: user-centric, site-centric, and network-centric. Two industry standard and popular web analytics platforms are Google Analytics and SimilarWeb. Google Analytics is a site-centric service, and SimilarWeb is a user-centric service that…… Continue reading Comparison of Google Analytics and SimilarWeb for Web Analytics
Measuring user interactions with websites: A comparison of two industry standard analytics approaches using data of 86 websites
Measuring user interactions with websites: A comparison of two industry standard analytics approaches using data of 86 websitesThis research compares four standard analytics metrics from Google Analytics with SimilarWeb using one year’s average monthly data for 86 websites from 26 countries and 19 industry verticals. The results show statistically significant differences between the two services…… Continue reading Measuring user interactions with websites: A comparison of two industry standard analytics approaches using data of 86 websites
What Happened to Strategic Segmentation?
Introduction and the Research Problem Angus Jenkinson proposed a study titled “What happened to strategic segmentation?” published in the Journal of Direct, Data and Digital Market Practice in 2009. The study discusses segmentation performed from descriptive, predictive, and operational analysis presents the gold standard for a market analysis for marketers. The author highlights that 20…… Continue reading What Happened to Strategic Segmentation?
Customer Segmentation Based on Buying and Returning Behaviour
In this article, we will be reviewing a research paper, titled: ‘Customer segmentation based on buying and returning behaviour’. The focus of this research paper is based on two aspects, which are: To determine if a general-purpose strategy conforms to the clothing businesses that involve e-commerce To properly assess for certain if customer rates of…… Continue reading Customer Segmentation Based on Buying and Returning Behaviour