In the digital age, where text-based communication dominates, understanding the underlying emotions in written content has never been more crucial. Whether it’s social media posts, online articles, or personal blogs, the emotional tone of text can significantly influence the reader’s perception and engagement. This is where the Linguistic Inquiry and Word Count (LIWC) comes into…… Continue reading Unveiling Emotions in Text: The Power of LIWC
Category: Customer segmentation
Designing With Multiple Personas in Mind: Multi-Persona Design for Large Target Populations
There is a need for personas usage to shift from focusing on one persona at a time to Multi-Persona Design. In the context of global design and development using personas, the traditional approach of utilizing a limited set of personas, often 10 or fewer, is a widely accepted guideline. This ‘small persona’ mindset assumes a…… Continue reading Designing With Multiple Personas in Mind: Multi-Persona Design for Large Target Populations
Boosting Your Startup’s Reach: The Power of ACUA’s Story-Optimizer
Story-Optimizer is a feature in the ACUA system that leverages Large Language Models to generate content tailored for different social media platforms. When provided with a publication prompt, this tool refines the input and produces captions/titles optimized for each specific platform i.e. a suitable Facebook post, an appropriate YouTube video title, an effective Instagram post,…… Continue reading Boosting Your Startup’s Reach: The Power of ACUA’s Story-Optimizer
Leveraging Personas for Social Impact: A Review of Their Applications to Social Good in Design
Personas inform design by representing diverse user needs. Since their initial application in commercial technology contexts, personas have been adopted in several research domains for the public good, such as health, accessibility, politics, civic society, education, sustainability, cybersecurity, and criminology. In this review paper, we analyzed 58 research studies that created personas in these domains,…… Continue reading Leveraging Personas for Social Impact: A Review of Their Applications to Social Good in Design
The need for data validity when using analytics
A difficulty faced by scholars and practitioners working with numbers about people is that those who study people want numerical data about these people. Unfortunately, time and time again, this numerical data about people is wrong. Addressing the potential causes of this wrongness, we present examples of analyzing people numbers, i.e., numbers derived from digital…… Continue reading The need for data validity when using analytics
Analytics in practice
Digital analytics – the collection, measurement, analysis, and reporting of online data. Organizations desire to leverage analytics to increase productivity, increase efficiency, reduce costs, and improve the audience, customer, and user experience (ACU Experience). Data-driven decision-making = making decisions based on data. See more about using analytics to make impactful data-driven decisions in our…… Continue reading Analytics in practice
Audience, Customer, and User Understanding
Understanding is the ability to interpret and make sense of the data insights generated through analytical processes. Understanding is the ability to interpret and make sense of the data insights generated through analytical processes. Goes beyond simply collecting and analyzing data to uncover patterns, trends, or correlations. Involves comprehending the implications of the data analysis…… Continue reading Audience, Customer, and User Understanding
Audiences, Customers, and Users are Roles
Audience, customers, and users are roles. People are assigned (or assume) these roles for clarity in a given context. Role is temporarily adopting the perspective of a particular platform, product, or system in a specific context. People place themselves as the intended group for that entity/service. Roles help evaluate usability, identify issues, and gain insights…… Continue reading Audiences, Customers, and Users are Roles
Differences Among Audiences, Customers, and Users
For Audiences, Customers, and Users – often interested in different analytics Audiences Typical analytics: likes, shares, comments, tags, reposting KPIs – engagements, dialog, conversations Customers Typical analytics: Impressions, clicks, CTR, CR, ROAI, reviews KPIs – purchases, revenue, money Users Typical analytics: Time on Task, performance, ease of use KPIs – usability, satisfaction See more about…… Continue reading Differences Among Audiences, Customers, and Users
What is a user?
Users are a group of people interacting with a system or device, utilizing the features and functions provided to perform tasks or achieve goals. User Types: can range from casual individuals to professionals who rely on complex software for specialized purposes. User Concept is fundamental to the design and development, as it helps determine how…… Continue reading What is a user?